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Arrangements for use of the warranty

The warranty period for defects found after the purchase is equal to 36 months, extendable to 60.

The warranty is void in the event of misuse or tampering of the product purchased by persons not authorized by InnovaBox Ltd.

To take advantage of this warranty, the customer will need to fax or email:

- Code and description of the defective item;
- Accurate description of the defect;
- A copy of the purchase invoice, - name, telephone number and email, in order to be contacted by the service center.

After receiving the necessary information from the service center, the products must be packed in an appropriate way, in their original box and shipped pre-paid (fees apply) at the company's headquarters.

Following repair, the product will be returned to the customer by charging the cost of transport to the common market prices.

The goods sent under warranty, including withdrawal at the headquarters of the company, is the sole responsibility of the customer.

The warranty does not apply in the event of accidental damage to the product, unless proper notice is received within 48 hours of receipt of the package and in any event prior to its installation.

Shipments are only made in Italy . To make international orders click here

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